Shipping & Delivery Policy

At Asylum PhytoPharma, we are committed to delivering your orders safely and promptly while ensuring a fair and transparent process for both our customers and Direct Sellers.

1. Order Processing

• Orders are processed after successful payment confirmation or order verification.
• Orders received on Sundays or public holidays will be processed on the next working day.
• The Company reserves the right to cancel or delay any order due to stock unavailability, incorrect information, payment issues, or suspected fraudulent activity.

2. Delivery Timeline

• Orders are generally dispatched within 1–7 business days.
• Delivery is normally completed within 3–10 business days, depending on the delivery location and courier availability.
• Delivery timelines are estimates and may vary due to weather conditions, natural disasters, strikes, government restrictions, or other events beyond the Company's control.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed before order confirmation.
• The Company may offer free shipping on selected products, promotional offers, or minimum order values.

4. Delivery Address

• Customers are responsible for providing a complete and accurate delivery address and contact details.
• Any additional shipping cost arising from an incorrect or incomplete address may be recovered from the customer.

5. Delivery Attempts

• Courier partners may make multiple delivery attempts.
• If delivery cannot be completed due to customer unavailability or incorrect information, the order may be returned to the Company. Re-dispatch may attract additional shipping charges.

6. Inspection Upon Delivery

Customers should inspect the package immediately upon delivery.

• If the package appears tampered with, damaged, or incomplete, customers should refuse delivery where possible or report the issue within 48 hours of delivery with photographs and the order details.
• Claims received after this period may not be accepted unless required by applicable law.

7. Delayed Delivery

While we strive to deliver within the estimated timeline, delays beyond our reasonable control shall not constitute grounds for compensation. However, our customer support team will make reasonable efforts to assist in tracking and resolving delayed shipments.

8. Risk and Ownership

Ownership and risk in the products pass to the customer upon successful delivery at the registered delivery address.

9. Non-Deliverable Areas

The Company reserves the right to decline or cancel orders for locations that are not serviceable by our logistics partners. In such cases, any payment received will be refunded in accordance with our Refund Policy.

10. Contact Us

For shipping or delivery-related assistance, please contact:

Asylum PhytoPharma
Email: asylumphytopharma@gmail.com
Phone: 9371007099

The Company is committed to providing timely support and resolving genuine shipping-related concerns in a fair and transparent manner.