ASYLUM PHYTOPHARMA PRIVATE LIMITED
COOLING-OFF POLICY
(In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (Direct Selling) Rules, 2021)
1. Purpose
This Cooling-Off Policy is established to provide every Direct Seller (Distributor) of “Asylum Phyto Pharma” with a reasonable opportunity to reconsider participation in the Company's Direct Selling Business without any financial penalty. The Company is committed to ethical business practices, transparency, and compliance with applicable laws.
2. Cooling-Off Period
Every new Direct Seller shall be entitled to a
Cooling-Off Period of seven (07) calendar days from the date of execution of the Distributor Agreement or the date of enrolment, whichever is later.
During this period, the Direct Seller may voluntarily cancel his/her distributorship without assigning any reason.
3. Cancellation During Cooling-Off Period
If a Direct Seller decides to cancel participation during the Cooling-Off Period, he/she shall:
- Submit a written cancellation request through the Company's online portal, email, or registered office.
4. Refund
Upon successful verification of the returned products, the Company shall:
- Refund 100% of the amount paid for eligible products purchased from the Company, after deducting only:
- Applicable taxes already remitted to Government authorities (where legally permissible);
- Any discounts, incentives, bonuses, commissions or benefits already paid to the Direct Seller or the sales network relating to such returned products, if required under the Compensation Plan.
- Process the refund within 15 business days from receipt and verification of the returned products.
Refunds shall be credited through the original mode of payment or any other legally acceptable mode.
5. Condition of Products
Products returned under this policy must:
- Be in saleable and marketable condition;
- Be unopened, unused, and unexpired;
- Be returned with original packaging, labels, invoices, and accessories, wherever applicable.
The Company reserves the right to reject products that have been damaged due to misuse, negligence, or improper storage.
6. Effect of Cancellation
Upon acceptance mof the cancellation request:
- The Distributor Agreement shall stand terminated.
- The Direct Seller ID shall be deactivated.
- All future commissions, incentives, bonuses, and business privileges shall cease from the effective date of cancellation.
- The cancellation shall not attract any penalty, termination fee, or forfeiture, except lawful adjustments mentioned in this Policy.
7. Exclusions
The Cooling-Off Policy shall not apply to:
- Products that have been fully consumed or intentionally damaged.
- Customized or personalized products.
- Products expressly declared non-returnable under applicable law.
- Purchases made after expiry of the Cooling-Off Period (which shall instead be governed by the Company's Refund and Return Policy).
8. No Penalty
The Company shall not impose any penalty, cancellation charge, or financial burden on a Direct Seller exercising the Cooling-Off right in good faith during the prescribed period.
9. Compliance
This Policy shall be read together with:
- Distributor Agreement;
- Refund & Return Policy;
- Code of Ethics;
- Consumer Protection Act, 2019;
- Consumer Protection (Direct Selling) Rules, 2021;
- Any amendments issued by the Government of India from time to time.
10. Grievance Redressal
Any dispute or grievance relating to this Policy may be addressed to the Company's Grievance Redressal Officer through the contact details published on the Company's official website. Complaints shall be handled in accordance with applicable laws and the Company's grievance redressal mechanism.
11. Policy Review
The Company reserves the right to amend or modify this Policy to ensure compliance with changes in applicable laws. Any amendments shall not adversely affect rights already accrued under this Policy.
Approved by:
Board of Directors
Asylum PhytoPharma.
Effective Date: ___________
Version: 1.0